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17. Coaching on demand V

External partners (customers, suppliers, service providers)

PremiumPlacement for Executive and C-Level

The company's external partners have often built up informal lines to owners or supervisory bodies over the years. These are rigorously used to protect their own interests. Any external partner who sees his or her business threatened by the new executive will use his or her contacts to get the executive to relent or even pursue his or her exit. Therefore, it is imperative to pay close attention to statements about these connections during the get-to-know-you round. With the NewPlacement coach, a strategy should be developed for dealing with the individual external partners. If necessary, an internal coalition can help to get rid of disagreeable external partners. Special attention must be paid to "friends" of the owner who may even have been involved in the hiring process. It is more likely that phalanges will form among customers towards the new manager. Ride-alongs with the sales force and intensive listening can uncover problem areas that require political and diplomatic action.

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